No picture when viewing videos but i do have sound

whenever I try to watch a video whether on Facebook YouTube or whatever I always get the sound but the picture is either green or it just stays black with a frozen buffering icon why does it do this? I have googled it and people say to disable hardware
acceleration but this involves a troubleshooting tab in the advanced settings of the screen resolution and my computer (windows 8) doesn't seem to have this? if you know how to disable hardware acceleration on windows 8 or can help me otherwise then this would
help me a great deal , thanks in advance.

Solutions to the Problem No picture when viewing videos but i do have sound



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